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About Number 1 Direct by Goedeker's
Welcome to Number 1 Direct by Goedeker's, your source for the best home appliance deals anywhere. We carry the most popular brands and models making it easy for you to make the best choice. Order with confidence with Number 1 Direct by Goedeker's.
Who is Number 1 Direct by Goedeker's?
Founded in 1951, we're one of the largest independent appliance retailers nationally. In business for nearly 60 years we have helped hundreds of thousands of satisfied customers with their home appliance needs. Now in our third generation we are committed to customer service, honesty, and integrity.
With the lowest prices, secure purchases, and quality brand appliances, there is no need for you to shop anywhere but Number 1 Direct by Goedeker's.
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Why Number 1 Direct by Goedeker's?
Price Match Guarantee...
We promise you the lowest possible price. At Number 1 Direct by Goedeker's you always get the lowest price. If you find a better price from an authorized dealer (including shipping, handling, delivery, and sales tax) on an identical branded item Number 1 Direct by Goedeker's will match that total price.
Simply call or email us with all the information, including shipping, handling, and delivery date*.
*Excludes bonus or free offers, special financing, rebates, clearance, closeout, open box, demo, or delivery installation services. Does not apply to parts and accessories.
Multiple finance options
No Sales Tax...
We don't charge sales tax on any product delivered in the United States (except the state of Mo.)
Service...
Courteous & professional service before and after the sale.
Easy on-line buying process
Quick nationwide delivery (White glove delivery also available / see delivery page)
Factory Authorized Dealer For Brands You Trust
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Rebate Center
We are an authorized dealer and have many money saving rebates for you. Check our rebates page for big savings on your next purchase from Number 1 Direct by Goedeker's. Rebate offers change continually so check back often. All you need to do is find the rebate(s) for your product, print the form(s), and follow any instructions along the way. You can save even more by taking advantage of our money saving rebates. Rebates do change so check before you purchase.
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Frequently Asked Questions
Who is Number 1 Direct by Goedeker's?
We are one of the largest appliance retailers in the country. We were founded in 1951, and have provided service to thousands of customers. We have been dedicated to low prices, secure purchases, and honest dealings for nearly 60 years.
Is Number 1 Direct by Goedeker's a Factory Authorized Dealer?
Yes. We are a factory authorized dealer for over 40 high quality appliance brands. Since 1951, we have continued to establish relationships with the finest appliance manufacturers.
Does Number 1 Direct by Goedeker's offer a Price Match Guarantee?
Yes. We promise you the lowest possible price. At Number 1 Direct by Goedeker's you always get the lowest price. If you find a better price from an authorized dealer (including shipping, handling, delivery, and sales tax) on an identical branded item Number 1 Direct by Goedeker's will match that total price.
Simply call us or email the information to us with all the information, including shipping, handling, and delivery date.
Excludes bonus or free offers, special financing, rebates, clearance, closeout, open box, demo, or delivery installation services. Does not apply to parts and accessories.
Do I pay sales tax?
No, we do not collect sales tax on deliveries to anywhere in the United States! (except Missouri deliveries)
Do I have a warranty?
Number 1 Direct by Goedeker's is an authorized dealer and all products are covered by the manufacturers warranty, which is typically one year. Refer to the owners manual for details.
To obtain service under warranty contact the manufacturer directly.
You may also choose to purchase an extended warranty from Number 1 Direct by Goedeker's to cover the parts and labor of your product for up to five years. At Number 1 Direct by Goedeker's we are always here to help you.
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Privacy
Number 1 Direct by Goedeker's is dedicated to protecting the private information of our customers. To insure this privacy we will always use encryption technology to process orders.
Click Here to see Our Privacy Policy
Number 1 Direct by Goedeker's, through its web site, collects your information for processing your payments and arranging delivery. We do not share, sell, trade, or rent your personal information to third parties for unknown reasons.
The ordering information you provide - including credit card information is secured using Secure Sockets Layer (SSL) encryption. This SSL technology is used to prevent such information from being intercepted and read as it is transmitted over the Internet.
Cookies
We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use cookies to track our on line advertisments.
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Ordering Information
Finding The Product
At Number 1 Direct by Goedeker's we have the best selection of major appliances from all the best brands. Our navigation, shop by brand and category will help you get to the product you are looking for.
Buying major appliances can sometimes be confusing. If you need any assistance please do not hesitate to contact us. Our professional, non-commissioned experts are happy to answer your questions, and help you make the right choice.
Payment Methods We Accept
Number 1 Direct by Goedeker's accepts the following payment methods:
- Credit Cards: MasterCard, Visa, Discover, American Express
- Debit Cards: MasterCard, Visa
- Wire Transfer
- Paypal
- Google Checkout
Advance Payment by mail only: Certified Check, Money Order, Personal Check (As soon as payment is received we will immediately process your order)
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Delivery
Shipping Rates
Major Appliances & Oversized Items
All of our appliances are delivered through our affiliated national shippers. You may select Standard or White Glove Delivery for these items.
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Standard Delivery
FREE on all orders over $999
($25 handling fee per order)
Major appliances will be delivered to the curbside/driveway of your home only for only $69.99 on orders under $999. The shipping company will contact you directly to arrange for a convenient delivery time.
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White Glove Delivery
Only $89.99 per order on all orders over $999
As part of this service major appliances will be brought into your home, unpacked, and placed where you like for only $159.98 on orders under $999. The shipping company will contact you directly to arrange for a convenient delivery time.
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Small Appliances and Accessories
Most of our smaller items are shipped via UPS or FEDEX. (Standard Delivery)
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Small Appliances- Countertop microwaves, cooktops excluding downdraft cooktops
($25 handling fee per order)
Small appliances will be delivered to your home for standard shipping rate.
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Shipping Times
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Approximate Transit Times
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| Major Appliances
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2-3 weeks*
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| Professional Appliances
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3-4 weeks
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| Special Order Appliances
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6-8 weeks+
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Small Appliances
(Countertop microwaves, vent hoods, cooktops etc.)
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2-3 weeks
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*Our transit time has averaged 11.9 days over the past 1000 deliveries we have performed.
Delivery destination needs to be readily accessible by delivery trucks. You will receive a tracking number when your order ships. Extremely remote locations may take an extra week. Major & professional appliance in-home White glove delivery could take an additional week. Small items like cooktops and microwaves will be shipped directly to you by parcel services (e.g. DHL, FedEx, or UPS and should arrive within 2 to 3 weeks). If you do not receive your order within these time parameters, please call us so we may track your order.
+Special order items typically take 6-8 weeks. They could take longer depending on manufacturer availability.
APO's or PO Boxes.
We are unable to ship to to APO's or PO Boxes.
Damaged Shipments.
It is very important to inspect your product thoroughly once it arrives. Though the box and packaging may seem perfect, it is still possible that your product may be damaged. Check for both internal and external damage. If you notice damage to the product, please call us within 24 hours of delivery and we will issue a return authorization number (see policies below).
If the appliance has minor damage and in the interest of time and convenience you may choose to have a factory authorized repair person fix the appliance.
Delivery & Installation Details
In order to make sure delivery and installation goes well, please read the following information for items that may need further hook up.
Refrigerators
Refrigerators that have an automatic icemaker or water dispenser need to have the water lines hooked up. To have the lines installed, you can purchase one from a local hardware store and install it yourself or arrange installation from a local appliance servicer for what is usually a nominal charge.
Make sure you have enough area for the refrigerator to fit into the space you want it to go and there is a reasonable delivery path to the area.
Electric Ranges and Dryers
Wall sockets vary from home to home as different municipalities have different codes. Electric ranges and dryers do not come with an electric cord. Please check the electrical outlet type in your home, and purchase the appropriate cord from a local hardware store. Many of our clients install the appliance themselves; if you are unsure about hook-up you may arrange installation from a local appliance servicer for what is usually a nominal charge.
Gas Range and Dryers
Gas appliances are shipped without connecting gas lines and installation is not included in delivery. If you are unsure about hook-up you may arrange installation from a local appliance servicer for what is usually a nominal charge.
Washing Machines
Standard length water and drain hoses (typically 3-4 feet) are included with new washers for installation. If you are unsure about hook-up you may arrange installation from a local appliance servicer for what is usually a nominal charge.
Dishwashers
Installation and hook-up is not part of delivery. You may purchase parts for installation from a local hardware store or if you are unsure about hook-up you may arrange installation from a local appliance servicer.
Built-In Appliances
These appliances require installation which is not part of delivery. We highly recommend you use an experienced tradesman familiar with installing built-in appliances. As these installations are often custom, it is recommended you get more than one quote and chose a company you feel comfortable with. Built-in appliances include but are not limited to wall-ovens, cooktops, dishwashers, warming drawers, built-in refrigerators, built-in and over the range microwaves.
Do-It-Yourself Alternatives
GE offers telephone assistance to help with appliance installation and hook ups if you so choose. The accessory parts for appliance hook ups are commonly available at most hardware stores or appliance service companies. The GE Helpline can be contacted at 1-800-626-2000.
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Number 1 Direct by Goedeker's Total Satisfaction Guarantee
You may initiate the return of an item within the first 15 days from the shipment date. We will gladly exchange it or give you a refund for the full amount of the merchandise. All returned or exchanged items must be in their original box and include packing material, manuals, and all accessories.
Return Procedure
If you decide you are not completely satisfied with your purchase, you may return it. Customers are responsible for return shipping costs unless the product arrives damaged or defective (please see Damage Policy below). To get a return authorization, contact us and we will arrange for the carrier to pick the item up from your home. The return shipping price will be sent to you before it is picked up.
Additional information:
- Shipping fees are not refundable
- A minimum 15% restocking fee will be charged ONLY if the merchandise is NOT returned in new unused condition, is not returned in its original box, is missing packing material, manuals, any accessories, or the UPC code off the box.
- Clearance items are not returnable unless there is damage during shipping.
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Number 1 Direct by Goedeker's Return or Exchange of Damaged Product Procedure
Please initiate a return within 24 hours of receiving your product if it has been damaged or is defective. We will arrange for the carrier to pick the item up from your home. Once the product arrives at Number 1 Direct by Goedeker's, we will either issue a refund or we will exchange your product and send a new one out to you. If you have received a defective unit, many manufacturers may require a simple service call to address or diagnose the issue. We will be happy to assist you with any service issues.
Manufacturer’s Warranty and Defective Product
Number 1 Direct by Goedeker's is an Authorized Retailer for every brand we sell. All items come with a full manufacturer’s warranty, normally of one full year. Any potential problem related to a defect can be handled through the warranty and won't need to be returned. You can contact the manufacturer directly. The number for service is usually in their use and care manual. If there is ever a problem or question, do not hesitate to contact us and we will be happy to assist you and make sure your problem is handled.
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Number 1 Direct by Goedeker's order cancellation policy.
Orders can be cancelled within 48 hours of placing order without any fee. Any cancelled orders after that time could be subject to a 15% restocking fee. To cancel call us immediately.
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Protection Plus Extended Service
Protection Plus offers you the option of extending the manufacturers warranty for a period of, two, three, or five continuous years of free parts and labor coverage (including the maufacturers warranty period) on the appliacable new appliance purchased under the same terms and conditions as the original manufacturers warranty.
Extended warranty covers all parts, labor charges and service calls to your home.
Appliances under $1500.00
Appliances under $3000.00
Appliances over $3000.00
Ice Makers
This warranty covers the major component of your appliance for a period of ten full years from the date of purchase. Labor and trip charges are not covered during the extended period of coverage beyond the original term of this service contract.
10 year coverage includes:
We are delighted you visited our store. If we can be of any further assistance, please send us an email for a prompt reply. Please enjoy your shopping with Number 1 Direct by Goedeker's. We know you will!
Email:
Number 1 Direct by Goedeker's
13850 Manchester
Ballwin Mo. 63011
Call for Directly for Customer Service 1-888-768-1710
Call for Sales toll free 1-888-768-1710
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